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The Medicare Contractor Provider Satisfaction Survey (MCPSS) is designed to collect quantifiable data on provider satisfaction with the performance of Medicare Fee-for-Service (FFS) contractors. The survey enables CMS to gauge provider satisfaction with key services performed by the FFS contractors that process and pay the more than $300 billion in Medicare claims each year. The goals of the MCPSS are to: - Provide feedback from providers to contractors so they may implement process improvement initiatives;
- Establish a uniform measure of provider satisfaction with contractor performance; and
- Satisfy requirements of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA) to measure provider satisfaction levels.
The MCPSS is administered to a new random sample of Medicare providers generally starting in January of each year. Medicare providers are contacted by mail and/or telephone, and have the choice of responding to the survey via web, mail, or telephone. Medicare providers are asked to rate their Medicare contractors' performance in seven business functions; Provider Outreach & Education, Provider Inquiries, Claims Processing, Appeals, Provider Enrollment, Medical Review, and Provider
Page Last Modified: 09/16/2009 7:39:12 AM
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