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The Medicare Contractor Provider Satisfaction Survey (MCPSS) is designed to garner quantifiable data on provider satisfaction with the performance of Medicare fee-for-service contractors. The MCPSS is one of the tools CMS will use to measure provider satisfaction levels, a requirement of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA). The survey will enable CMS to gauge provider satisfaction with key services performed by the contractors that process and pay the more than $280 billion in Medicare claims each year. CMS will use the results of the survey to improve its oversight and increase the efficiency of administration of the Medicare program. Contractors will use the results to improve the services they offer to providers. A scientifically-sound, objective measuring provider satisfaction enables CMS to make improvement over time to the Medicare program. Beginning in January of each year, the MCPSS will query randomly selected providers (physicians, healthcare practitioners, and facilities) out of the 1.2 million who serve Medicare beneficiaries. Westat, a survey research firm, administers the MCPSS. Westat is responsible for all aspects of the survey administration including printing and mailing the survey materials, processing all completed surveys, analyzing the data and reporting the results. Contact information for MCPSS: MCPSS Email Address: mcpss@westat.com
Page Last Modified: 04/29/2008 6:58:42 AM
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