The MAPD Help Desk provides technical system support to CMS business partners for the implementation and operation of Medicare Parts C and D. This systems information is provided to assist external business partners with connectivity, testing and data exchange with CMS.

Bulletin Board

• November 24, 2009 – November 2009 Special Reassignment Transaction Reply Report for LIS Beneficiaries enrolled in Medicare Advantage Plans -- UPDATE

Important: Certain PDPs should receive the CORRECTED interim gaining file on or about November 24, 2009. The file sent to certain PDPs on November 12 was erroneous and Plans were directed to destroy that file.

The second reassignment announced in the November 2, 2009 HPMS memo entitled "Reassignment of Low-Income Subsidy (LIS) Beneficiaries Due to MA Contract Non-Renewals" has taken place this week. This delay resulted in the following modifications to the original timeline:

November 24, 2009 – PDPs receive interim gaining file

November 30, 2009 – TRR showing successfully processed reassignments should be available.

December 3, 2009 – Plans must submit 4Rx data.

December 10, 2009 – Within 10 calendar days of receipt of TRR showing reassignment, "Gaining" PDPs must send beneficiaries acknowledgment that their enrollment has been accepted by CMS. [See Exhibit 29 of Chapter 3 (Eligibility, Enrollment, and Disenrollment) of the Medicare Prescription Drug Benefit Manual.]

Early December 2009 – CMS mails beneficiary reassignment notices on blue paper

January 1, 2010 – Reassignment effective date.

Please direct questions or concerns to the MAPD Help Desk.

• November 17, 2009 - Plan Communications User Guide (version 5.0) Now Available

Please review the memo in the downloads section below entitled "Plan Communications Users Guide (version 5.0)" dated November 17, 2009 regarding the release of updated Plan Communications User Guides by CMS reflecting changes incorporated with the November 2009 software release.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

• November 2, 2009 – Year 2010 MARx Plan Monthly Schedule Now Available

The MARx Plan Monthly Schedule for 2010 has been updated by CMS to reflect plan data due dates, report release dates, and enrollment certification due dates. A text and color version of the 2010 MARx calendar is available for Plans to review in the Downloads section below. Plans should note: The January 1, 2010 payment will not be paid until January 4, 2010.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

• October 14, 2009 - Advance Announcement of April 2010 Software Release

Please review the memo entitled "Advance Announcement of April 2010 Software Release" from Thomas Hutchinson and Alan Constantian dated Wednesday, October 14, 2009 in the Downloads section below for preliminary information regarding the 2010 April software release.

Please direct questions or concerns to the MAPD Help Desk at mapdhelp@cms.hhs.gov or 1-800-927-8069.

Enrollment and Eligibility System Production Calendar

• NEW! (October 29, 2009) – The MAPD Production Schedule for 2009 has been updated to reflect changes to November file transmissions. A text and color version of the calendar is available for Plans to review in the Downloads section below.

Planned Outages

• There are no planned outages at this time.

Regularly Scheduled Maintenance

• As a reminder, each Sunday night beginning at 6 pm (ET) through Monday morning at 6 am (ET), the Medicare Advantage and Part-D Inquiry System (Common UI) will be unavailable to Plan users for routine scheduled maintenance.

If there are any questions please contact the MAPD Help Desk at 1-800-927-8069.

• IACS Weekly System Maintenance - Sunday 6 p.m. to Monday 6 a.m. EST.
• GENTRAN (mailboxes) Weekly System Backup - Sunday 1 a.m. to approximately 3 a.m. EST.

Contacting the MAPD Help Desk

Phone: 1-800-927-8069
Email: mapdhelp@cms.hhs.gov
Hours of Operation: M-F 6 a.m. to 9 p.m. EST.
 

Downloads
Plan Communications Users Guide (version 5.0), November 17, 2009 [PDF, 23KB] Year 2010 MARx Plan Monthly Schedule, November 2, 2009 [PDF, 158KB] Year 2010 MARx Plan Monthly Schedule (Text Format), November 2, 2009 [PDF, 71KB] Advance Announcement of April 2010 Software Release, October, 14, 2009 [PDF, 44KB] Enrollment and Eligibility System Production Calendar for 2009 (Color-Coded), October 29,2009 [PDF, 56KB] Enrollment and Eligibility System Production Calendar for 2009 (Text Format), October 29, 2009 [PDF, 30KB] Year 2009 Plan MARx Monthly Schedule, January 16, 2009 [PDF, 201KB]
Related Links Inside CMS
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Related Links Outside CMS

 

Page Last Modified: 11/24/2009 12:11:28 PM
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