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Training Medicare Provider Contact Centers are able to close for up to 8 hours per month for provider Customer Service Representative (CSR) training and/or staff development. For more information, refer to CR# 3951 or contact providerservices@cms.hhs.gov Privacy and Disclosure of Beneficiary Information to Providers The Centers for Medicare & Medicaid Services (CMS) is committed to safeguarding the protected health information (PHI) of our Medicare beneficiaries. Accordingly, we have created training to assist provider contact center telephone and written inquiry staff in protecting beneficiary privacy while providing accurate and complete responses to provider inquiries. The training provides information, references and practice lessons on the privacy and disclosure guidelines included in Internet Only Manual Pub.100-09, chapters 3 and 6. These guidelines are consistent with the provisions of the Privacy Act of 1974 and HIPAA requirements as they relate to privacy and disclosure. MLN Contractor Training & Education The Medicare Learning Network (MLN) provides Train the Trainer educational products and resources to help contractors understand changes in the Medicare Program and how those changes impact Medicare providers and suppliers. ICD-10 Overview Presentation The PowerPoint Presentation that will be discussed during the ICD-10 All Contractor Conference Call on September 30, 2008 can be accessed by selecting "ICD-10 Overview Presentation" in the Downloads Section below. Medicare Learning Network (MLN) Product and Resource Guide We all know that the Medicare Program is very complex and Medicare providers are often faced with uncertainty when it comes to keeping up with all of the continuing changes in Medicare policy. That is why we created the Medicare Learning Network (MLN), a brand name for official CMS national FFS provider education products. Have you ever had difficulty locating information on specific Medicare topics? The "MLN Product & Resource Guide" includes a chart with new MLN Products by provider type. It is a valuable tool designed to familiarize CMS staff and Medicare contractors with the inventory of MLN products available and to assist in targeted product selection when conducting provider outreach events. We appreciate the assistance you provide us with spreading the word to the provider community about the availability of MLN products. Additionally, we value any feedback you can give us regarding our products either from you and your colleagues, or from the providers with whom you interact. You can send your feedback, questions or comments to our MLN feedback mailbox at MLN@cms.hhs.gov. Technical Support Contractor The Technical Support Contractor (TSC), currently Flashpoint Internet Solutions, is
available at (703) 754-4387. Per the manual the TSC coordinates the following
telecommunications services: - Toll Free Service – Add, delete, or move toll free telephone numbers.
- Bandwidth changes – Add, delete, or modify circuits and trunk groups.
- Service Outage Support - After the contact center files an incident report with the
FTS service provider, TSC personnel are available to answer technical questions
and help coordinate timely service restoration. - Toll Free Number Routing – Create, modify, and activate toll free routing plans
supporting normal service routing, major outages, and disaster recovery.
Page Last Modified: 10/30/2009 12:01:06 PM
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