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Website Satisfaction Survey: The Medicare Website Satisfaction Survey measures providers' satisfaction with contractors' websites with a focus on customer service. This tool uses the American Customer Satisfaction Index (ACSI) methodology, which incorporates nationally benchmarked measures for satisfaction, future behavior, and customer impact. Currently there are 19 surveys in this initiative. Each score below is based on the immediate 300 previously completed customer surveys Below are the monthly scores & impacts for each measure: Medicare Contractor Website Satisfaction Scores: | A/B MAC | Scores as of November 15, 2009 |
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| Jurisdiction 1 | 63 |
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| Jurisdiction 2 | N/A |
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| Jurisdiction 3 | 61 |
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| Jurisdiction 4 | 70 |
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| Jurisdiction 5 | 63 |
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| Jurisdiction 6 | N/A |
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| Jurisdiction 7 | N/A |
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| Jurisdiction 8 | N/A |
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| Jurisdiction 9 | 66 |
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| Jurisdiction 10 | 60 |
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| Jurisdiction 11 | N/A |
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| Jurisdiction 12 | 69 |
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| Jurisdiction 13 | 52 |
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| Jurisdiction 14 | 64 |
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| Jurisdiction 15 | N/A |
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| DME MAC | Scores as of November 15, 2009 |
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| Jurisdiction A | 75 |
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| Jurisdiction B | 66 |
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| Jurisdiction C | 75 |
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| Jurisdiction D | 71 |
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Page Last Modified: 11/16/2009 2:11:18 PM
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