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Medicare Fee-for-Service Provider Customer Service Program of the Year
Extraordinary Performance….Extraordinary Results Noridian Administrative Services Jurisdiction D Durable Medical Equipment Medicare Administrative Contractor (DME MAC) – November 4, 2009 The Centers for Medicare & Medicaid Services is recognizing Noridian Jurisdiction D DME MAC for excellence in integrating the Provider Contact Center, Provider Outreach and Education and Provider Self Service Technology, and for implementing practices worth of being emulated by other Medicare fee-for-service contractors while being cost effective. CSR Kudos The Provider Communications Group, along with a Technical Contractor, remotely and directly monitors Customer Service Representatives (CSRs) for their accuracy in responding to inquiries. During this process, we identify CSRs that display exceptional customer service skills. Recognition is given through a process known as CSR Kudos. Kudos have been extended to the following Customer Service Representatives: CSR KUDOS Awards April 2009 Karen Price – First Coast Service Options February 2009 Xandra Fincher - Palmetto GBA Gabrielle Snell - Pinnacle Business Solutions January 2009 Aida Berry - Triple-S Darlene Berry - National Government Services John Vann - CIGNA Rhonda Pitts – CIGNA CMS ROCSTARS CMS ROCSTAR Awards (Recognizing Outstanding Customer Service That Achieves Results) are offered three times per year with a different area of the contractor's Provider Customer Service Program recognized each time – provider telephone inquiries, provider written inquires, and provider outreach & education. The awards were based upon nominations from the contractors. Recognition is given through a process known as CMS ROCSTARS. To be a CMS ROCSTAR, the individuals must have achieved results that support the goal of the Provider Customer Service Program. CMS ROCSTAR Awards have been extended to the following employees: CMS ROCSTAR Awards Provider Outreach & Education May 2009 LJ Smith – Trailblazer Health Enterprises Provider Written Inquiries March 2009 Kris Stehlow – Wisconsin Physican Services Provider Telephone Inquiries November 2008 Felecia Keefer - Highmark Medicare Services Cindy Dobbs - Trailblazer Health Enterprises Kristy Genoch - Noridian Administrative Services CMS would like to extend congratulations once again and say "Thank You" for the excellent service!
Page Last Modified: 11/06/2009 10:38:49 AM
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