Job aids contain information to assist Customer Service Representatives (CSRs) with answering inquiries. The content is especially useful to call center management including supervisors, trainers, quality assurance staff, and CSRs who handle matters related to Medicare providers. Job Aids Full-text Search

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Transmittal #	Subject	CR #	Job Aid #
R100BP	January 2009 Update of the Hospital Outpatient Prospective Payment System (OPPS)	6320	N/A
R134FM	Recurring Update Notification for the Notice of New Interest Rate for Medicare Overpayments and Underpayments - 2nd Notification for FY 2008.	5753	N/A
R135FM	Clarification Regarding the Coordination of Benefits Agreement (COBA) Medigap Claim-Based Crossover Process	5837	N/A
R136FM	Revisions to Debt Referral Instructions	5875	N/A
R137FM	Reporting Costs Directly Associated with the RAC Program	5789	N/A
R138FM	Notice of New Interest Rate for Medicare Overpayments and Underpayments-3rd Notification for FY 2008	5752	N/A
R139FM	Interaction with Recovery Audit Contractors (RACs)	6089	N/A
R1405CP	Reprocessing of Certain Hospital Inpatient Prospective Payment System (IPPS) Claims	5845	N/A
R1406CP	January 2008 Quarterly Average Sales Price (ASP) Medicare Part B Drug Pricing Files and Revisions to Prior Quarterly Pricing Files	5852	N/A
R1407CP	Outpatient Therapy Caps without KX Modifier Exceptions Start January 1, 2008	5871	N/A

Data Last Updated : 11/20/2009
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